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Cloutier Law Offices Client Bill of Rights

Cloutier Law Offices, P.C. believes our clients have important rights related to our representation. The promises from us to you contained in this Client Bill of Rights are not required by law, and we did not copy them from somewhere else. They are our own creation and expression of what we believe we owe our clients. If you ever feel that we are not living up to these commitments, please let us know so that we can make sure we live up to and hopefully exceed your expectations.
  1. YOU HAVE THE RIGHT to have your communications and inquiries responded to in a reasonably timely fashion, to have urgent phone calls and emails returned as soon as possible, but always within 24 hours, and routine phone calls and emails returned within 72 business hours or less.
  2. YOU HAVE THE RIGHT to be kept informed of the status of your case at your request, and to be promptly notified by us of any significant developments.
  3. YOU HAVE THE RIGHT to be treated with dignity and compassion, in full recognition of the difficulties people experience when they are injured or have lost loved ones.
  4. YOU HAVE THE RIGHT to have the legal and other issues involved in your case fully explained to you by an attorney, so you can make informed decisions about your case.
  5. YOU HAVE THE RIGHT to have your questions fully and timely answered by an attorney.
  6. YOU HAVE THE RIGHT to privacy: to have your personal, medical, and financial information held in confidence when disclosure is not expressly authorized by you, impliedly authorized to prosecute your case, or required by law.\
  7. YOU HAVE THE RIGHT to examine medical records, pleadings, and other materials.
  8. YOU HAVE THE RIGHT to have a face-to-face meeting with an attorney at your request to discuss any matter related to the prosecution of your case.
  9. YOU HAVE THE RIGHT to make the important decisions about the prosecution and settlement of your case, and to be given adequate information and advice to assist you in making important decisions about your case.
  10. YOU HAVE THE RIGHT to be informed of all important court dates and trial dates, and to attend hearings, depositions, and other proceedings as permitted by law, and when in the best interests of the prosecution of your case.
This Client Bill of Rights does not limit any legal or other rights you have, nor does it limit or alter other obligations of the Firm under the Indiana Rules of Professional Conduct.
It is not intended to and does not create any liability or cause of action.

Cloutier Law Offices Client Bill of Rights ©2010, 2007.  All rights reserved.

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St. Joseph County Bar Association

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St. Joseph County, Indiana: South Bend | Mishawaka | Indian Village | Lakeville | New Carlisle | North Liberty | Osceola | Roseland | Walkerton | Georgetown | Granger | Gulivoire Park | Notre Dame | and all St. Joseph County Townships. Elkhart County, Indiana: Elkhart | Goshen | Nappanee | Bristol | Dunlap | Middlebury | Jimtown | Millersburg | New Paris | Simonton Lake | Wakarusa. Marshall County, Indiana: Plymouth | Argos | Bourbon | Bremen | Culver | La Paz | Koontz Lake. Starke County, Indiana: Knox | North Judson | Koontz Lake | Bass Lake | Hamlet. LaPorte County, Indiana: Michigan City | LaPorte | Westville | Trail Creek | Kingsford Heights | Long Beach | Michiana Shores | Trail Creek | Wanatah | Fish Lake. Kosciusko County, Indiana: Warsaw | Syracuse | Milford | North Webster | Leesburg | Etna Green | Silver Lake | Winona Lake. Fulton County, Indiana: Rochester | Fulton | Delong | Akron | Kewanna | Leiters Ford. Pulaski County, Indiana: Winamac | Francesville | Medaryville | Monterey. Jasper County, Indiana: Rensselaer | De Motte | Roselawn | Remington | Wheatfield. Porter County, Indiana: Portage | Valparaiso | Chesterton | Porter | Hebron | Kouts | Burns Harbor | Beverly Shores | Ogden Dunes.